Use Case · Infrastructure Issues
Storage at 95% — handled before anyone notices.
Monitoring detects, correlates, tickets, assigns and starts the SLA clock. Humans make decisions; the platform does the routing.
The problem
Infrastructure issues surface as user complaints — which means the failure already happened and the clock started without you.
What happens today
- Monitoring sends emails nobody reads in time
- Tickets created manually, after the fact
- Escalation depends on who happens to be watching
How ServiceFLX works
Storage reaches 95%. ServiceFLX detects the threshold breach, raises an alert, correlates it with related signals, creates the ticket with asset context, assigns the right technician, starts the SLA timer and escalates if the clock runs down.
Product modules involved
Workflow
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1
Threshold breached
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2
Alert raised
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3
Signals correlated
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4
Ticket auto-created
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5
Technician assigned
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6
SLA timer starts
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7
Escalation if required
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8
Resolved & captured
Business outcome
Detect problems before users complain. Reduced downtime, enforced SLAs, no manual routing.
See this workflow liveBook a demo
See ServiceFLX in your environment.
A working session with your scenarios — discovery, service desk, monitoring and automation on your data.