Use Case · Employee Onboarding
From new hire request to day-one ready.
A new employee needs access, equipment and services. ServiceFLX turns that into one structured, trackable workflow across teams.
The problem
Onboarding spans HR, IT, facilities and finance — and usually lives in email threads where tasks get lost and day one arrives unfinished.
What happens today
- Requests arrive by email or chat and are re-typed into tickets
- Laptop, accounts and access tracked in separate lists
- Nobody can answer 'is the new hire ready?' without three phone calls
How ServiceFLX works
HR submits one catalog request. ServiceFLX creates the tasks, assigns them, tracks approvals and provisions equipment from the asset register — every step visible on one record.
Product modules involved
Workflow
-
1
HR request
-
2
IT task created
-
3
User account created
-
4
Laptop assigned from stock
-
5
Software access provisioned
-
6
Approvals completed
-
7
Day-one ready
Business outcome
Standardized, automated routine requests — new hires productive on day one, not day five.
See this workflow liveBook a demo
See ServiceFLX in your environment.
A working session with your scenarios — discovery, service desk, monitoring and automation on your data.