FLXi AI
AI for the work behind IT.
FLXi is operational intelligence, not a generic chatbot. It reads the shared operational record, so summaries, suggestions and correlations carry real asset, history and SLA context.
Which incidents are related?
INC-2414 and INC-2417 share root cause: core switch sw-core-b1 went offline 41m ago, which interrupted the backup VLAN. Related change CHG-1203 modified switch firmware yesterday at 22:40. Suggested: roll back CHG-1203 or dispatch to site B.
What needs attention?
3 items: one P1 SLA at risk (INC-2417), storage-array-1 at 95% capacity trending to full in ~9 days, and 23 assets with warranty expiring within 90 days — 8 without renewal tasks.
01
AI Copilot
Ask operational questions in plain language — and get answers grounded in your data.
- “What's wrong?” — active incidents by impact
- “What's changed?” — recent changes linked to alerts
- “What needs attention?” — SLA risk, asset risk, trends
- “Which incidents are related?” — shared root causes
02
Ticket intelligence
Summarization, classification, suggested resolution and context extraction on every ticket — plus knowledge conversion at closure.
- Ticket summaries & suggested resolutions
- Instant asset status, warranty & history
- Natural-language help in the portal
03
Insights & reporting
Recurring issues, unusual activity, SLA risk and operational trends surfaced early. Operational summaries generated for stand-ups, service reviews and audits.
Book a demo
See ServiceFLX in your environment.
A working session with your scenarios — discovery, service desk, monitoring and automation on your data.