IT Service Management
Service management built around context.
Incident, request, problem and change enablement — ITIL-aligned. Email, portal, chat and API intake with skill-based auto-assignment, SLA/OLA with business calendars, escalations and breach alerts.
Reported
“My laptop is slow.”
Priya Nair · Finance · submitted via portal, 14:02
FLXi suggested resolution
This device matches KB-0142: disk at 91% with 3 years of update backlog. Run the storage cleanup script, then schedule the pending updates.
Attached automatically
- Asset LT-0417 · Dell Latitude 5440
- User Priya Nair · Finance, Mumbai
- History 2 prior incidents · battery replaced Mar
- Warranty Active until 14 Aug 2027 · NBD onsite
- Monitoring Disk 91% · CPU normal · 3 pending updates
- Knowledge KB-0142 matched with 92% confidence
01
Every ticket has context
Ticket + user + asset + warranty + history + monitoring + knowledge = context-rich resolution. Engineers start with the facts, not with questions.
02
The full ITIL core
Incident, request, problem and change management with approval workflows, governed change and validation steps.
- Service catalog with approval workflows
- Self-service portal: 'my assets' and 'my requests'
- Knowledge captured at closure, suggested in-flow
- Secure remote support with session logging
03
SLA / OLA automation
Business calendars, escalation rules and breach alerts keep commitments visible — and keep teams ahead of them.
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See ServiceFLX in your environment.
A working session with your scenarios — discovery, service desk, monitoring and automation on your data.