Configuration Management Database
See the relationships behind your services.
Configuration items, relationships and dependencies — from business service to application, server, database, storage and network. Kept current by discovery, not by hand.
Customer payments portal
payments-web v3.2
srv-app-04
pg-payments
array-1 · 95%
sw-core-b1 · offline
Incident INC-2414 → sw-core-b1 → affects payments portal
Impact assessed before escalation — the ticket already knows what breaks.
01
Dependency maps
Business services mapped to the infrastructure that delivers them. Incident → affected service → affected infrastructure is a lookup, not an investigation.
02
Change impact
Firewall changes, server upgrades, application updates — every change request carries its blast radius, so approvals are informed and rollbacks are planned.
- Request → assessment → approval → implement → validate → close
- Impact assessed before approval
- Governed, auditable change history
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