Automation
Turn operational signals into action.
A no-code trigger → condition → action builder spanning every module. Approvals, notifications, escalations and cross-module workflows — without scripts.
Trigger
Backup failure detected
Condition
Severity = critical
Actions
- 1Create ticket
- 2Assign on-call technician
- 3Start P1 SLA clock
- 4Notify team channel
Trigger
Warranty expiring in 60 days
Condition
Asset still in use
Actions
- 1Create renewal task
- 2Notify asset owner
- 3Attach quote history
Trigger
Infrastructure alert storm
Condition
≥ 3 alerts, same core switch
Actions
- 1Correlate into one incident
- 2Suppress duplicate tickets
- 3Escalate to network team
01
The builder
Event → condition → decision → action → escalation → resolution. Build workflows visually, across modules.
- Backup failure → create ticket → assign technician → start SLA → notify team
- Warranty expiring → create renewal task → notify owner
- Infrastructure alert → correlate event → create incident → escalate
02
Cross-module by default
Because every module shares one record, automations move between monitoring, tickets, assets and contracts without integrations or glue code.
03
Governed automation
Approval steps, notifications and escalation rules are first-class. Automation accelerates work without bypassing control.
Book a demo
See ServiceFLX in your environment.
A working session with your scenarios — discovery, service desk, monitoring and automation on your data.