The operational system for modern IT.

ServiceFLX Observe

Observe every signal that matters.

Events, alerts, logs and monitoring across infrastructure, applications, services, network, backup, security and SaaS — correlated, de-duplicated and turned into work before users report it.

ServiceFLX InfraScan

Infrastructure visibility without the blind spots.

Agentless network discovery, agent monitoring, SNMP, ICMP and Syslog — with device topology, auto-classification and reconciliation of new, missing and changed assets.

IT Service Management

Service management built around context.

Incident, request, problem and change enablement — ITIL-aligned. Email, portal, chat and API intake with skill-based auto-assignment, SLA/OLA with business calendars, escalations and breach alerts.

Enterprise Asset Management

One lifecycle for every asset.

Procure → deploy → in use → maintain → retire. IT and non-IT assets on one register with ownership, location, warranty, AMC, contracts, licensing, inventory and spares.

Configuration Management Database

See the relationships behind your services.

Configuration items, relationships and dependencies — from business service to application, server, database, storage and network. Kept current by discovery, not by hand.

FLXi AI

AI for the work behind IT.

FLXi is operational intelligence, not a generic chatbot. It reads the shared operational record, so summaries, suggestions and correlations carry real asset, history and SLA context.

Automation

Turn operational signals into action.

A no-code trigger → condition → action builder spanning every module. Approvals, notifications, escalations and cross-module workflows — without scripts.