01 · The challenge
Audit findings cited an unreconciled asset register and change approvals scattered across email. The service desk and infrastructure monitoring ran in separate tools, so every incident review required manual correlation.
02 · Existing environment
Three data centers, 40+ branch offices, roughly 4,000 endpoints, mixed vendor environment with active warranty and AMC contracts across five providers.
03 · ServiceFLX deployment
Deployed ServiceFLX cloud with SSO via the bank's identity provider. Phase one: network discovery reconciled against the existing register. Phase two: service desk migration with asset context. Phase three: change management with CMDB impact analysis.
04 · What changed in the workflow
Change approvals moved from email threads to structured workflows with blast-radius attached. Incident tickets now open with asset, warranty and monitoring context. Warranty expiries create renewal tasks 60 days out, automatically.
05 · Results
The follow-up audit found a reconciled register with evidence on demand. The IT team reports that incident triage starts with context instead of questions, and renewal surprises have stopped since expiry automation went live.