01 · The challenge
A different tool stack per customer meant technicians switched consoles constantly, and monthly SLA reporting was assembled by hand for each account.
02 · Existing environment
27 managed customers, from 50 to 800 seats each, spanning professional services, retail and light manufacturing.
03 · ServiceFLX deployment
Migrated customers onto the ServiceFLX multi-tenant MSP edition with white-labeled portals. Discovery runs per customer network; service desk, monitoring and contracts operate per tenant from one console.
04 · What changed in the workflow
Technicians work across customers in one queue with per-tenant context. Contract coverage (hours, visits, resident engineer) is visible at ticket time. SLA reports generate from live data per customer.
05 · Results
The MSP reports lower tool cost per customer and has productized a discovery-comparison assessment as its standard landing offer for new accounts.