01 · The challenge
Biomedical-adjacent equipment and IT assets lived in different systems. Preventive maintenance schedules were tracked in calendars, and missed service intervals were putting warranty claims at risk.
02 · Existing environment
Five hospitals plus clinics, mixed IT and non-IT asset base, small central IT team supporting clinical operations around the clock.
03 · ServiceFLX deployment
ServiceFLX deployed with IT and non-IT assets on one register. Preventive maintenance schedules configured per asset class with automatic work orders. Self-service portal rolled out to clinical staff.
04 · What changed in the workflow
Maintenance work orders generate automatically from schedules and close against the asset record — the same record warranty providers see. Clinical staff request and track through the portal instead of calling the desk.
05 · Results
Maintenance evidence is now available per asset for warranty and compliance purposes. The central team handles the full estate without the spreadsheet-and-calendar patchwork.